Question 1

What accounting platforms can Zippi help with?

Accepted Answer

Zippi can assist with your accounts for all online bookkeeping platforms, including Xero, MYOB Online and Quickbooks. 
Unfortunately, Zippi is unable to offer support for offline or non-cloud hosted platforms at this point in time.

Question 2

Does Zippi operate in set hours?

Accepted Answer

Zippi does not operate within set hours, and instead we schedule your work to ensure we are meeting any business, reporting or operational timelines that you might require. If you would prefer Zippi to be processing during certain timeframes, please let us know and we will do our best to accommodate.

Question 3

Does Zippi offer in person bookkeeping?

Accepted Answer

Zippi offers online only bookkeeping and business advisory services. Face to Face, in person meetings are not possible. However we are more than happy to accommodate online meeting via Microsoft Teams, Zoom or any other video conferencing platform

Question 4

What locations does Zippi service?

Accepted Answer

Zippi can offer services to business Australia Wide! Whether you are based in the major cities, such as Melbourne, Brisbane, Sydney or the Gold Coast - or are based more remotely, Zippi can help. Leveraging the benefits of the online accounting platforms, Zippi can help no matter where you are.

Question 5

Why does accounting experience improve bookkeeping quality?

Accepted Answer

As a registered and fully qualified chartered accountant, bookkeeping becomes so much more than just clicking buttons in an accounting file. Instead, I can look holistically as transactions, consider the debit and credit impact and look even further to consider the financial reporting and taxation implications.

Question 6

Are there any hidden fees?

Accepted Answer

Zippi will always quote upfront any services provided. In the pursuit of being as flexible as possible Zippi offers fixed fee engagements or hourly rates (or a combination of both). If we anticipate additional costs for our services, we will always do our best to advise and consult with you beforehand.

Question 7

How can I provide hard copies of receipts and bills?

Accepted Answer

The easiest way to provide copies of physical documents is to either take a photo or use an iPhone or Andriod 'scanning' app (which are typically free). If you already use a platform such as Dext or HubDocs, then you're all sorted already!

Question 8

I am quite behind in my bookkeeping - what do I do?

Accepted Answer

Don't fret! Zippi can help! 
We know how daunting it can be looking at the 'unreconciled items' counter ticking up and up and up. Zippi offers a Bookkeeping Catch Up package designed just to help you get your accounting file back on track. We will review your file to determine what's required and then provide a quote.

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